Terms and Conditions - House Clearance Norbiton

Introduction

Welcome to House Clearance Norbiton. By utilizing our house clearance services, you agree to comply with the following terms and conditions. Please read them carefully to understand your rights and obligations.

Scope of Services

Comprehensive Clearance

Our services encompass the removal of unwanted items, including furniture, appliances, and personal belongings. We ensure efficient and respectful handling of all possessions.

Waste Management

We adhere to environmentally friendly practices by sorting and recycling materials wherever possible. Non-recyclable waste is disposed of responsibly in accordance with local regulations.

Special Handling

Items requiring special attention, such as antiques, electronics, or hazardous materials, are managed with care. Please inform us of any specific requirements in advance.

Booking and Scheduling

Appointment Scheduling

To schedule a clearance, you must provide accurate details about the property and the extent of the clearance required. Appointments are subject to availability.

Confirmation

Upon booking, a confirmation will be sent to you outlining the scheduled date and time, as well as any preparatory steps needed on your part.

Rescheduling and Cancellations

If you need to reschedule or cancel your appointment, please notify us at least 48 hours in advance to avoid cancellation fees.

Payment Terms

Pricing Structure

Our pricing is based on the volume of items to be cleared and the level of service required. A detailed quote will be provided prior to commencement.

Payment Methods

We accept various payment methods, including cash, credit/debit cards, and bank transfers. Full payment is due upon completion of the service.

Deposits

A deposit may be required for large-scale clearances. This deposit will be deducted from the final invoice.

Cancellations and Refunds

Cancellation Policy

Cancellations made within 48 hours of the scheduled appointment may incur a cancellation fee to cover administrative costs.

Refunds

Refunds for prepaid services will be processed in accordance with our refund policy, provided that the cancellation terms have been met.

Client Responsibilities

Access to Property

Clients must ensure that our team has unrestricted access to the property on the scheduled date and time. Failure to do so may result in additional charges.

Preparation

All items to be cleared should be accessible and clearly identifiable. Large or cumbersome items may require special arrangements.

Valuables

Clients are responsible for securing or removing valuable or sensitive items prior to clearance. We are not liable for any loss or damage to such items.

Liability and Insurance

Coverage

House Clearance Norbiton is fully insured to cover any accidental damage that may occur during the clearance process.

Exclusions

We are not liable for pre-existing damages to the property or items, nor for items not specified for clearance.

Privacy Policy

Data Protection

We are committed to protecting your personal information. All data collected during the booking process is used solely for service delivery and is handled in compliance with data protection laws.

Confidentiality

Any personal or sensitive information disclosed during the clearance process will remain confidential and will not be shared with third parties without your consent.

Dispute Resolution

Grievance Handling

In the event of any disputes or grievances, clients are encouraged to contact our customer service team to seek an amicable resolution.

Legal Recourse

If a satisfactory resolution cannot be reached, disputes may be escalated to relevant consumer protection agencies or legal authorities as appropriate.

Amendments to Terms

Policy Updates

House Clearance Norbiton reserves the right to modify these terms and conditions at any time. Clients will be notified of any significant changes prior to their implementation.

Notification

Updates to terms will be communicated through official channels. Continued use of our services constitutes acceptance of the updated terms.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which House Clearance Norbiton operates.

Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining terms will continue in full force and effect.

Entire Agreement

These terms and conditions constitute the entire agreement between the client and House Clearance Norbiton, superseding all prior agreements or understandings.

Acceptance of Terms

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.